Home → News
Contact Center & Omnichannel
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
Customer Analytics & Intelligence
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
Is ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
Customer Experience Design: Don’t Use Tech to Do Old Things In New Ways
From CEO Dismissal to Courtroom Drama: Dubber Takes Legal Aim at BDO Over Missing AU$26.6m
CRM & Customer Data Management
Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs
Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership
NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025
