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CRM & Customer Data Management
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Contact Center & Omnichannel
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”
Customer Analytics & Intelligence
First-of-Its-Kind Insurance Targets Costly AI Hallucinations in Customer Service and Beyond
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
The Latest BIG News from ServiceNow, Salesforce, SAP, & Talkdesk
RingCentral Surpasses 1,000 RingCX and AI Receptionist Customers
SAP Is Building a “Modern and Composable” Customer Experience Suite
ServiceNow Knowledge 2025: All 11 Major Announcements
Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes
Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
Event News
Introducing the Judges for the CX Awards 2025
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
