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Workforce Engagement Management
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
CRM & Customer Data Management
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Salesforce Scoops Moonhub Employees, But Denies Acquisition
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
Customer Analytics & Intelligence
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Contact Center & Omnichannel
Personalization Can Triple the Likelihood of Customer Regret, says Gartner
Salesforce Embeds Slack Directly Into CRM Records
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many
Customer Engagement Platforms
Google Takes on Deepfakes with a New “Know Your Customer” Innovation
CX TV
Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Event News
Calabrio Customer Connect UK 2025: Elevating Customer Experience Through Innovation and Collaboration
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
The Microsoft Layoffs: What Aren’t They Telling Us About AI?
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
