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Contact Center & Omnichannel
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
CRM & Customer Data Management
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
Zoom and ServiceNow Deliver the Deepest CCaaS-CRM Integration Yet
Uncategorized
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features
AWS and NICE Partner to Pull Contact Centers Into the Broader Enterprise
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”
Customer Analytics & Intelligence
First-of-Its-Kind Insurance Targets Costly AI Hallucinations in Customer Service and Beyond
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
The Latest BIG News from ServiceNow, Salesforce, SAP, & Talkdesk
RingCentral Surpasses 1,000 RingCX and AI Receptionist Customers
SAP Is Building a “Modern and Composable” Customer Experience Suite
