Home → News
CRM & Customer Data Management
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
The Big Cisco-ServiceNow Partnership: A Closer Look
Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles
Contact Center & Omnichannel
AWS Supports RAINN in Expanding Its On-Demand Crisis Hotlines
Event News
CX Awards 2025: 5 Reasons to Get Involved
The Latest BIG News from Microsoft, ServiceNow, Avaya, & Talkdesk
Customer Analytics & Intelligence
Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents
Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents
ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market
Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP
The 2025 CX Awards: Revealing This Year’s Categories
Salesforce Unveils Tableau Next: 5 Big Talking Points
Microsoft Releases Three AI Agents for a More Autonomous Contact Center
Microsoft Launches New Contact Center Integration Model for Teams
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
Big CX News from Mitel, Google, HubSpot, & Gong
