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Contact Center & Omnichannel
AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect
Event News
It’s Back! The CX Awards Returns for 2025
Customer Analytics & Intelligence
Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls
Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”
How Syniverse and Adobe are Elevating Customer Engagement with Targeted SMS Messaging
Big CX News from Zendesk, Genesys, Microsoft & Accenture
Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers
CRM & Customer Data Management
The Forrester Wave for CRM Software 2025: Top Takeaways
Microsoft Rebrands Its Contact Center Workspace, Stops Using the Term “Agent” for Live Reps
Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape
Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process
Uncategorized
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Accenture Claims “Customer Service Is on the Brink”
Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support
Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
