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Contact Center & Omnichannel
Big CX News from AWS, ServiceNow, Forrester & Zoho
Service Management & Connectivity
Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service
Customer Analytics & Intelligence
Forrester’s Customer Experience Predictions for 2026
CRM & Customer Data Management
Zoho Builds CRM-Based Dealership Platform for Mercedes-Benz India
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
Can OpenAI’s Atlas Browser Transform Customer Interactions in E-Commerce?
Customer Engagement Platforms
SAP Finds Silver CX Lining in Revenue Dip
Security, Privacy & Compliance
Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers
Canada Revenue Agency Rehires Service Agents After Complaints
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Microsoft Expands Dynamics 365 Contact Center with New AI Agents
Gartner Reveals Top Tech Trends For 2026
AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust
Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
AWS Glitch Disrupts Customer Experience Across the Internet
