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AI & Automation in CX
Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions
Salesforce to Acquire Cimulate, Deepening Push Into Agentic Commerce
AI Agents + Humans: Lloyds, Mastercard, and Others Lead Agentic AI Adoption
AI, Data and Orchestration Mark a Turning Point for CX Growth, Research Finds
Oracle Introduces AI Agents to Transform Marketing, Sales, and Service Teams
Contact Center & Omnichannel
Cisco Bets On ServiceNow: Webex Contact Center Lands A Native Integration
Why Kore.ai Thinks AI ROI Finally Has A Clear Path
OpenAI Frontier Promises AI Coworkers. Can Your Enterprise Deliver?
Enterprise Connect 2026: Why Vegas is the CX Decision-Maker’s Must-Attend Event
Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script
Community & Social Engagement
Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy
ANZ Rolls Out Salesforce Agentforce in New Agentic AI CRM to Simplify Business Banking
Customer Analytics & Intelligence
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown
How 360 Direct Access Turned a Broken Journey into Deaf‑First Customer Experience
From Gut Feel to Hard Data: How Fundraising Direct Rebuilt Hiring with HiringBranch
Alphabet’s 5 Billion Interaction “Bombshell”: Why Agentic CX is No Longer Optional
