Home → News
Contact Center & Omnichannel
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
CRM & Customer Data Management
Oracle Introduces AI Agent Studio, Bolsters Fusion Applications
Salesforce Resolves 85% of Its Customer Queries with Agentforce
Customer Analytics & Intelligence
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools
Kore.ai Announces a ‘Three Pronged’ Agent Platform, Unifies Its Agentic AI Portfolio
Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox
Genesys Brings New AI Solutions to Contact Center Supervisors
Microsoft Pulls Teams Phone Into Its Dynamics 365 Contact Center
AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
Cisco Announces a Slew of AI Innovations for Its Webex Contact Center
Event News
Enterprise Connect Heads to Las Vegas in 2026
Five9 Announces Spotlight for AI Insights, Turns Interaction Data Into Actionable Insight
NICE Unveils an “Industry-First” Orchestration Solution for Customer Service
Salesforce Touts a Big ITSM Move Amid ServiceNow’s CRM Push
