Home → News
Customer Analytics & Intelligence
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Contact Center & Omnichannel
Genesys Stalls Its IPO Bid, Cites Stock Market Volatility
CRM & Customer Data Management
Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points
Mitel Set to File for Bankruptcy, Reports
Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users
SAP Taps Vonage to Blend AI Agents and CPaaS
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation
Cisco Teams Up with Epic to Unify CCaaS and CRM Software
Teleperformance Uses AI to Neutralize Indian Call Center Agent Accents, and So Does Its Competition
ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
