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CRM & Customer Data Management
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
Contact Center & Omnichannel
HP Deliberately Makes Customers Wait 15 Minutes for Service, Backs Down After Fiery Feedback
CX TV
Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score
Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure
Event News
Cavell Summit Europe Returns with a CX Twist
Customer Analytics & Intelligence
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization
Avaya’s 200 Seat Requirement: A New Opportunity for the Market?
Agentic AI Key to Strong NICE Quarter
Zoom Secures Its Largest-Ever Contact Center Deal
The Latest on Avaya Trimming Its Customer Base & Google’s Bot That Calls Customer Service for You
The Choice is Yours: Google & Salesforce Team up on AI Agents
Condor Chooses Talkdesk to Unify its Customer Experience
SAP Adds Preconfigured AI Agents to Its CX AI Toolkit
Five9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaS
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
