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Contact Center & Omnichannel
Genesys and Mitel Join Forces to Support Hybrid Contact Centers
CRM & Customer Data Management
Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams
Five9 Confirms Global Availability on the Google Cloud Marketplace
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
CX TV
Key Takeaways from Cisco Live 2025 EMEA
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
Talkdesk Embeds Contact Center Tools Into Epic Cheers
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
Avaya to Stop Supporting Public Cloud Contact Centers with Fewer Than 200 Seats
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
NICE Launches an Online Calculator That Estimates Contact Center AI Savings
Customer Analytics & Intelligence
Twilio Closes Its Largest Segment Deal Ever
Big CX News from Google, Cisco, HubSpot, & Pega
Uncategorized
Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
