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CRM & Customer Data Management
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
Customer Analytics & Intelligence
Google Is Creating a Chatbot That Will Take Calls on Your Behalf
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
Contact Center & Omnichannel
Afiniti Gets a New CEO as It Bounces Back from Bankruptcy
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
monday.com Releases an Enterprise Service Management (ESM) Solution
Avaya Is Making a “Significant Portion” of Its UK Staff Redundant, Sources
Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”
Big CX News from Zoho, Google, Cisco, & Salesforce
Uncategorized
AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
CallTower Expands Global Communications with Inoria Partnership
Teleperformance Contact Center Staff In Revolt: “We’re Not Allowed to Use the Bathroom!”
Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation
Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration
