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Customer Analytics & Intelligence
Telefónica Tech Targets Customer Service with New GenAI Platform
Contact Center & Omnichannel
New NICE CEO Scott Russell Shares His Vision, Spotlights Growth Opportunities
Customer Engagement Platforms
Gartner Magic Quadrant for Digital Experience Services 2024: The Rundown
Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective
Kore.ai Announces AI for Process, Its Second Agentic AI Platform
LinkedIn Sued for Allegedly Using Customer Data to Train AI
CRM & Customer Data Management
Sridhar Vembu Steps Down as Zoho CEO, Shailesh Kumar Davey Takes His Place
ServiceNow Officially Enters the CRM Market
Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO
Microsoft to Shutdown Its Dynamics 365 Unified Service Desk (USD)
Big CX News from Microsoft, ServiceNow, Cisco, & Verint
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
Cisco Outlines Its “Internet of Agents” Vision
AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens
Zendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” Scams
Apple Bails on Auto-Summarizations: Should Contact Centers Too?
