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Big CX News from Google, Cisco, HubSpot, & Pega
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Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
Customer Analytics & Intelligence
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
CRM & Customer Data Management
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
Google Is Creating a Chatbot That Will Take Calls on Your Behalf
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
Afiniti Gets a New CEO as It Bounces Back from Bankruptcy
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
monday.com Releases an Enterprise Service Management (ESM) Solution
Avaya Is Making a “Significant Portion” of Its UK Staff Redundant, Sources
Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”
Big CX News from Zoho, Google, Cisco, & Salesforce
AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
