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Contact Center & Omnichannel
Meet SequenceShift, the Unsung Hero Helping Amazon Connect Users Protect Their Customer Data
As Supply Outweighs Demand, What’s Next for the Contact Center Tech Industry?
SiriusXM In Hot Water for Its Contact Center’s Subscription Cancellation Practices
Big CX News from AWS, Verint, Kore.ai, & Twilio
Workforce Engagement Management
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
Customer Analytics & Intelligence
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
CRM & Customer Data Management
Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”
CX TV
Big CX News – The Latest on Microsoft’s AI Agents, Afiniti’s Bankruptcy, & Sprinklr’s New CEO
Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift
Confessions of the Last Human Call Center Agent: How Machines Became More Human Than Humans
AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements
Voice Cloning Tech Is Breaking Customer Authentication Systems
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
Talkdesk Unveils a CCaaS Solution Targeting SMBs
Twilio Previews New AI Assistants for Customer-Facing Teams
Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape
