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CRM & Customer Data Management
Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence
Big CX Update
Cognigy “Revolutionizes” Customer Experience with AI (Big CX Update 2024)
Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses
Contact Center & Omnichannel
The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways
CX TV
Call and Contact Centre Expo 2024: A Preview
Zoom Lands Its “Largest Ever” CCaaS Deal, Enjoys 82% Surge In Contact Center Customers
Customer Analytics & Intelligence
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
8×8 Reveals New Branding & Reinvigorated CX Focus
Event News
The Five9 CX Summit 2024: 3 Top Takeaways
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
Uncategorized
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms
The CX Leaders Awards Winners Are Here!
Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate
Microsoft & SAP Make Copilot & Joule Co-Operative
AWS Enables Proactive and Personalized Campaigns Through Amazon Connect
