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AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
Contact Center & Omnichannel
CallTower Expands Global Communications with Inoria Partnership
Teleperformance Contact Center Staff In Revolt: “We’re Not Allowed to Use the Bathroom!”
Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation
Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration
CRM & Customer Data Management
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say
Capacity Acquires YouCanBookMe, Expands Its Scheduling Automation Capabilities
Smarsh Acquires CallCabinet to “Transform” AI-Powered Voice Compliance in Customer Experience
Google Launches an AI Agent That Will Call Customer Service for You
Five9 Strikes Major Partnerships with CallTower & Intradiem
Customer Analytics & Intelligence
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Only 5% of Leaders ‘Love’ Their Current Contact Center Technology
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
