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Contact Center & Omnichannel
Big CX News from Microsoft, ServiceNow, Cisco, & Verint
Customer Analytics & Intelligence
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
Cisco Outlines Its “Internet of Agents” Vision
AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens
CRM & Customer Data Management
Zendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” Scams
Apple Bails on Auto-Summarizations: Should Contact Centers Too?
Uncategorized
Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The Rundown
Microsoft Claims Customer Service Is “Broken”, Offers a Free Trial of Its Contact Center Platform
ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”
Verint Confirms It Quietly Acquired Four AI Providers in 2024
Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers
Green CX: Why It Should Be on Your 2025 Agenda
Big CX News from Microsoft, Salesforce, HubSpot, & Avaya
The Avaya Layoffs Spread, Leaving Some Regions Thread Bare
Microsoft Beckons the Self-Learning Contact Center with Its Upcoming AI Agents
