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Contact Center & Omnichannel
The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify
“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs
CRM & Customer Data Management
Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees
CX TV
Probing the Gartner Magic Quadrant for CCaaS 2024
Event News
Announcing the Finalists for the CX Leaders Awards 2024
HubSpot’s Pricing Gamble Pays Off. Should Others Follow?
Five9 & Pindrop Announce an “Industry-First” Native Integration
Afiniti Files for Bankruptcy, A Warning to the AI CX Industry
Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy
8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal
Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back
Microsoft Is Phasing Out Its Customer Service Hub (CSH) App
Workforce Engagement Management
Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP
HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ
