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AI & Automation in CX
What Amazon’s Leaked Layoff Email Reveals About CX Priorities
Security, Privacy & Compliance
Data Privacy Day 2026: Trust Is The New Battleground As Security Threats Grow
Free UK AI Training Gives CX Leaders a Rare Skills Advantage
Service Management & Connectivity
AO Modernises Network Infrastructure with HPE to Strengthen Customer Experience
Why Google’s Eavesdropping Settlement Should Worry CX Leaders
EU Regulation Puts WhatsApp Channels Firmly on the Compliance Radar
UK Government Partners with Anthropic to Launch AI-Powered Assistant
Cisco’s 360 Partner Program Confirms What AI in CX Really Needs to Scale
Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion
Massive Credential Leak Exposes 149 Million Stolen Logins for Gmail, Facebook, Netflix and More
Nationwide Selects AWS And Amazon Connect To Personalise CX For 17 Million Members
Marketing & Sales Technology
SAP Demo Data Personalization Add-On Enhances Customer-Focused Demonstrations
A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem
Contact Center & Omnichannel
American Airlines Expands App Features to Give Customers More Control During Travel Disruptions
NiCE Launches Cognigy Simulator to Test and Scale AI Agents
CRM & Customer Data Management
Twilio Brings Customer Data Tools to AEG’s Sports and Entertainment Operations
