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Contact Center & Omnichannel
Genesys Delivers AI-Powered Self-Service Capabilities to 34 Million Healthcare Customers
CRM & Customer Data Management
Salesforce Targets Insurance Sector with Latest AI Release
CX TV
Javaid Talks Roadmap, AXP Innovation & Zoom Relationship
Dialpad Enters the WFM Space by Acquiring Surfboard, Bolsters Its C-Suite
Hacker Exposes Zendesk Security Flaw, Accesses Confidential Customer Info
New Structure Helps Avaya Deliver on Enterprise CX Opportunity
Avaya’s New CEO Outlines the Importance of AI for Next Growth Phase
Avaya Presents a Virtual Operations Manager for Contact Centers
Mitel Launches GenAI-Powered Speech Analytics Platform
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
Event News
Good News: CX Leaders Awards Application Deadline Extended to October 16
Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle
AWS Introduces the Salesforce Contact Center with Amazon Connect
Last Chance to Apply for the CX Leaders Awards!
Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform
Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service
