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Event News
CX Today Launches CX All-Stars
Contact Center & Omnichannel
Avaya CEO Transition: Alan Masarek to Retire, Patrick Dennis Steps Up
Vonage’s Market Value Drops By $4BN: What Went Wrong?
Customer Analytics & Intelligence
Customers Reject AI for Customer Service, Still Crave a Human Touch
NICE 1CX: A “Market-Shattering” UCaaS Platform or a RingCentral Rebuke?
CRM & Customer Data Management
McDonald’s Is Failing on Customer Satisfaction, Report Finds
Salesforce Teases a New “Agentforce Platform” for Customer Support
Persistent Systems to Snap Up Starfish Associates & “Disrupt” the Contact Center Market
Big CX News from Microsoft, AWS, & Twilio
Workforce Engagement Management
First Horizon Bank Receives Backlash for “Bleak” Tactic to Tackle Contact Center Burnout
Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature
Twilio Announces a Mobile App for CCaaS, “Personalized IVR”, & More
Samsung Taps AWS for CCaaS, Cites Pricing Clarity as a Core Contract Winner
Microsoft Releases Its New CCaaS Platform, Aims to Connect the CX Ecosystem
HubSpot Hacked! Customers Impacted by New Cybersecurity Attack
CX TV
MaxContact Builds “Useful AI” for Contact Centers (Big CX Update 2024)
