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CRM & Customer Data Management
SugarCRM Appoints New CEO to ‘Innovate and Grow’
Contact Center & Omnichannel
ServiceNow Launches Xanadu to ‘Supercharge’ Productivity
Salesforce CEO Reveals its ‘Next Big Transformation’
Event News
Announcing the Categories for the CX Leaders Awards: Celebrating Pioneering Talent in Customer Experience
Customer Analytics & Intelligence
Avaya Launches Experience Platform Public Cloud in India
Dubber Appoints New CEO Following Financial Scandal
Twilio Announces the Global Availability of Branded RCS Messaging
Alvaria Spins Out Its WEM Suite, Brings Back the Aspect Brand
Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack
Big CX News from Salesforce, NICE, Microsoft & Dubber
Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade
Kore.ai Solutions Now Available in AWS Marketplace
NICE Is Part of a $578MN Megadeal to Transform the Southern Hemisphere’s Largest Contact Center
How a Wrap Up Bot Saved One Contact Center $17MN a Year
Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism
Salesforce Set to Boost Voice Capabilities with Tenyx Takeover
