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Contact Center & Omnichannel
Salesforce Axes Search In Favor of Agentforce, Users Push Back
Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model
Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025
CRM & Customer Data Management
Harrods Customers Targeted After Cyber Attack on Third-Party Vendor
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
ChatGPT Moves Into Commerce With Instant Checkout
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?
SAP Previews AI-Powered Enhancements to CX Platform
Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI
Pega Promises Predictable & Trustworthy Customer Service AI Agents
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
