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AI & Automation in CX
Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds
ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work
Customer Engagement Platforms
Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service
The $50 Billion Question: How Do You Charge for an AI Agent Seat That Doesn’t Exist?
Community & Social Engagement
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
UK Government Turns to Private Sector CX Ideas to Fix Public Services
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
Security, Privacy & Compliance
AWS and IBM Respond to Rising Data Sovereignty Demands Across Europe
AWS Expands PCI DSS Compliance to New Services and Regions
Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing
ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service
What Monzo’s Outage Says About Resilience as a Customer Experience Issue
Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX
NiCE’s AOK Bayern Win Shows How Data Sovereignty Is Powering the Next Wave of CX Modernization
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
AppOmni Uncovers Agentic AI Security Vulnerability in ServiceNow’s API and Agents
