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Contact Center & Omnichannel
Incoming Avaya CEO on Its Vision, “Secret Sauce”, & Microsoft’s CCaaS Entrance
RingCentral & Vodafone Combine to Launch Extended Business CCaaS Offering
CRM & Customer Data Management
Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”
SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket
Customer Analytics & Intelligence
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
The UK Government is Experimenting with GenAI Chatbots
Talkdesk Customer Patagonia Sued Over Its Use of Contact Center AI
Amazon Releases AI Chatbot ‘Rufus’ for US Customers
Sources: Google Parent Alphabet Gives Up on HubSpot Acquisition, Pursues Wiz
Anson Funds Reportedly Urging Five9 To Consider Sale
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Amelia is Bringing its GenAI Solutions to the Las Vegas Strip
Event News
CX Today Launches CX All-Stars
Avaya CEO Transition: Alan Masarek to Retire, Patrick Dennis Steps Up
Vonage’s Market Value Drops By $4BN: What Went Wrong?
Customers Reject AI for Customer Service, Still Crave a Human Touch
