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CRM & Customer Data Management
Microsoft Dynamics Products Will Cost Up to 16.7% More from October
HubSpot CEO Doubles Her Pay to the Tune of $25.9m
Contact Center & Omnichannel
Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
Champion of Good Customer Service L.L. Bean Shrinks Its Contact Center
Salesforce Is Close to Acquiring Informatica, Reports
Salesforce Debuts Unified Conversations Service for WhatsApp
Big CX News From Google, HubSpot, SAP, & Five9
New GenAI-Powered Platform Addresses 80% of Customer Problems Without a Live Agent, Claims Khoros
Talkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI Roadmap
Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government
Five9 Tightens Its Telephony Integration with Zendesk, Improves Voice Data Management
Customer Analytics & Intelligence
Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations
Intercom Launches Fin AI Copilot – Promises Efficiency Gains
Gartner Warns Against Using AI to Replace Human Agents
A New U.S. Bill Aims to Increase Interoperability Between Communications Platforms
