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Contact Center & Omnichannel
Customer Engagement Summit 2025 Set for London Return
Microsoft Aims to Elevate Customer Service With HD Voice Features
Have Some Empathy: Why Hybrid CX Is the Future (For Now)
Most Organizations Lack Effective Risk Controls For AI
CRM & Customer Data Management
Oracle Appoints Two New co-CEOs: So What?
Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions
Dreamforce 2025: What Might Salesforce Unveil?
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
The Latest BIG News from Zoom, Genesys, ServiceNow, and Zendesk
Genesys Scoops Its Second-Largest CCaaS Win Ever
Customer Analytics & Intelligence
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Event News
Zoomtopia 2025: The Top 10 Announcements
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
