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Workforce Engagement Management
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
CRM & Customer Data Management
Agentic AI Ushers in a New Era of Holiday Shopping
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
Contact Center & Omnichannel
Big CX News from AWS, ServiceNow, Forrester & Zoho
Service Management & Connectivity
Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service
Forrester’s Customer Experience Predictions for 2026
Zoho Builds CRM-Based Dealership Platform for Mercedes-Benz India
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
Can OpenAI’s Atlas Browser Transform Customer Interactions in E-Commerce?
Customer Engagement Platforms
SAP Finds Silver CX Lining in Revenue Dip
Security, Privacy & Compliance
Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers
Canada Revenue Agency Rehires Service Agents After Complaints
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Microsoft Expands Dynamics 365 Contact Center with New AI Agents
Gartner Reveals Top Tech Trends For 2026
