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Contact Center & Omnichannel
Playvox Launches Its WFM Solution on the Five9 CX Marketplace
Zoom Contact Center Licenses Triple as Its CCaaS Business Surges
AudioCodes’ Microsoft Teams Contact Center Business Hits Record Highs
The Latest BIG News from Oracle, Google, RingCentral, & HubSpot
Vulnerable Persons Charity Partners with Global CX Specialist
NICE Records 375% Growth in Enlighten Bookings
Fortune 1000 Companies Choose RingCentral for CCaaS
Event News
You’re Invited: Join Us to Celebrate Excellence at CX Awards 2024
Customer Engagement Platforms
Oracle Announces an Enterprise Communications Platform (ECP)
Google Secures a 10,000+ Seat CCaaS Win, Reveals Several Contact Center Megadeals
Google Tests New Innovation That Allows Customers to Skip Contact Center Queues
Court Orders Air Canada to Pay Out for Chatbot’s Bad Advice
Customer Analytics & Intelligence
The Latest BIG News from Cisco, Twilio, HubSpot, AWS, & Vonage
Vonage, AWS Unite to Protect Businesses from Fraud
CRM & Customer Data Management
HubSpot Defends New Pricing Model That Hikes Costs for New Customers
Twilio Takes a $286MN Hit on Segment, Reviews Its Future
