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Security, Privacy & Compliance
AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust
Customer Engagement Platforms
Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality
CRM & Customer Data Management
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
Service Management & Connectivity
AWS Glitch Disrupts Customer Experience Across the Internet
Salesforce Sets Its Sights on $60 Billion by 2030
Contact Center & Omnichannel
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Customer Analytics & Intelligence
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom
Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal
The Big ServiceNow AI Experience Announcement: A Closer Look
Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership
Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
