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Contact Center & Omnichannel
Global BPO Chooses CC Provider for ‘Same Day’ Customer Deployment
CRM & Customer Data Management
Vonage Launches Omnichannel Messaging App for Salesforce
Pega Infinity ‘23 Is Now Generally Available, with New AI & Automation Capabilities
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
Event News
The First-Ever CPaaS Acceleration Summit is Nearly Here
Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free
Avaya Claims Positive Business Momentum, Sustains Deep Legacy Customer Base
AI Galore! HubSpot Releases New Solutions at INBOUND 2023
The Latest BIG News from Genesys, Salesforce, Sprinklr, Microsoft, & AWS
Bandwidth Launches AIBridge with Google and Cognigy
“Thousands” of Microsoft Customer Service Agents Test Copilot
Kore.ai Builds Virtual Assistants for the Zoom Contact Center
Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom
Customer Analytics & Intelligence
New Microsoft Dynamics 365 Customer Insights Is Generally Available
8×8 Introduces SMS Fraud Prevention API
Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM
