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Contact Center & Omnichannel
AWS Releases “Agentless” Voice Dialing for Amazon Connect
CRM & Customer Data Management
Zoho Achieves ‘Record’ 100 Million Users
Pegasystems Kickstarts Its Second Round of Layoffs This Year
The Latest BIG News from Google, Salesforce, Five9, & Genesys
Verint Earns Microsoft Co-Sell Ready Status
Google Gives Its CCaaS Platform a GenAI Makeover, Launches an Alternative Contact Center Solution
Salesforce on the Potential of Further Layoffs, GenAI In Customer Service, & More
Customer Analytics & Intelligence
Capacity Snaps Up LumenVox and Denim Social In Major CX Play
The Genesys Cloud CX Platform Surpasses One Million Users
Cognigy Releases Knowledge AI Contact Center Solution
Five9 Teases New AI Knowledge Distiller Solution, Showcases Its AI Insights Dashboard
All the Highlights from Salesforce’s Winter ‘24 Release
MaxContact Secures Significant Funding to Accelerate AI Innovation
The Latest BIG News from Zoom, Twilio, Five9, Journey and Avaya
NovelVox Launches Case Management Solution for Cisco, AWS, Avaya, NICE, and More
Kura Invests In Avaya Enterprise Cloud to Enhance CX
