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Contact Center
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
CRM
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
Customer Data Platform
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
