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Addressing New Challenges in CX through Partnership
How to Ensure the Ethical, Compliant Use of Contact Center AI
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
The Contentsquare-Loris Acquisition: A Closer Look
The Top VoC Solutions to Explore in 2025
Marketing & Sales Technology
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
Is NPS Really BS? Another Study Suggests So
Customer Experiences in the US Hit a Record Low (Again!), Forrester Says
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards
Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”
Medallia Snags Former Qualtrics Exec Mark Bishof as CEO
Making the Most of User-Generated Content
VOC Trends: Automation, COVID and the Sector’s Future
Contact Center & Omnichannel
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