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Addressing New Challenges in CX through Partnership
How to Ensure the Ethical, Compliant Use of Contact Center AI
Developing a Successful VoC Strategy: 3 Lessons from Belron
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
Why Trust Building is The Cornerstone of Customer Relationships (and How to Max it)
Why You Need to Identify Customer Pain Points ASAP – The Foundation of Effective Solutions
The Power of Feedback Collection in Shaping Exceptional Customer Experiences
UK Government Proposes Double Compensation for Poor CX
What Comes After NPS Surveys?
Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims
How Will Customers React to the L’Oréal- Estée Lauder Child Labour Scandal?
Sprinklr Enters the Customer Feedback Management Space
Microsoft: Copilot for Service Boosts Customer Satisfaction by 12 Percent
Customer-Centricity 101: Understanding and Anticipating Customer Needs
How to Identify and Support Vulnerable Customers
Is NPS at Risk? Why It’s Time This Beloved Metric Got An Overhaul
Qualtrics Makes It “Easier Than Ever” to Personalize Customer Experiences
Closing the Deal: Leveraging Negotiation Skills in Customer Service
Making the Most of User-Generated Content
VOC Trends: Automation, COVID and the Sector’s Future
Contact Center & Omnichannel
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