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CRM & Customer Data Management
Is Salesforce the CRM Villain of 2025?
Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams
Contact Center & Omnichannel
Microsoft Leans on MCP as Dynamics 365 Gets Smarter
Traditional Contact Centers Are Failing the Next Generation. But What Comes Next?
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
Event News
The CX Awards 2025 Winners Announcement
AI & Automation in CX
Is Your Contact Center Still a Cost Center? The Proactive CX Strategy That Turns Support Into Revenue
