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AI & Automation in CX
Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?
Uncategorized
Why Workflow Automation Is Rewriting CX in 2025
Stop Counting Minutes & Start Counting Money – The New AI Agent ROI
Marketing & Sales Technology
Machine Customers and Sales: The $30 Trillion Opportunity Few CROs Are Preparing For
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
End Costly QA Guesswork with Automated Evaluation
Five9 Appoints New CEO to Lead AI-Driven Strategy
Contact Center & Omnichannel
Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
Security, Privacy & Compliance
ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation
The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?
From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes
Will Your CFO Approve Agentic AI? The ROI Framework CX Leaders Need to Secure Investment
5 Things To Do Before You Buy Your Next Martech Tool
The Visibility Crisis: Why You Need Generative Engine Optimization Now
