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Contact Center & Omnichannel
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center
How to Choose the Best CCaaS Provider in 2025
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
The Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With It
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
Marketing & Sales Technology
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Big CX News from Microsoft, Salesforce, Cisco & NiCE
Cisco Confirms Two $1BN+ Megadeals, Including Webex
Customer Analytics & Intelligence
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
AI Maturity: The Hidden Differentiator in Modern Contact Centers
CRM & Customer Data Management
Microsoft vs. Salesforce: How Do They Compare on CRM?
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
