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Customer Analytics & Intelligence
Big CX News from Zoom, OpenAI, Salesforce, and Sanas
Contact Center & Omnichannel
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
CRM & Customer Data Management
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
An Analyst’s Take on the Forrester Wave for Contact Center as a Service (CCaaS) 2025
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
