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Contact Center & Omnichannel
Big CX News from NiCE, Genesys, Salesforce, & Gartner
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
10 Lessons for Implementing Contact Center AI from Tripadvisor
AI Won’t Kill the Customer Service Agent – At Least Not Yet
CX TV
The Current State of Customer Service: A Breakdown
Gartner Peer Insights “Voice of the Customer” for CCaaS 2025
NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many
CRM & Customer Data Management
Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Customer Analytics & Intelligence
The Microsoft Layoffs: What Aren’t They Telling Us About AI?
What’s New in Digital Experience Platforms, and What’s Coming?
Big CX Update
The OneMagnify Approach to Mergers and Acquisitions
