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Contact Center & Omnichannel
Agentic AI Key to Strong NICE Quarter
Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center
CRM & Customer Data Management
Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams
Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
Gartner Magic Quadrant for Digital Experience Platforms 2025: The Rundown
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
Customer Analytics & Intelligence
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems
Avaya Is Making a “Significant Portion” of Its UK Staff Redundant, Sources
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
Case Study: Car Finance Broker Accelerates Growth with Contact Center Platform Improvements
10 Customer Experience Leaders Share Their Most Valuable Lessons
Capacity Acquires YouCanBookMe, Expands Its Scheduling Automation Capabilities
Smarsh Acquires CallCabinet to “Transform” AI-Powered Voice Compliance in Customer Experience
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
