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Contact Center & Omnichannel
8×8 Expands APAC Customer Engagement with Maven Lab Deal
AI & Automation in CX
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
How Data Layers and AI Are Rewriting the CCaaS Market
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
Security, Privacy & Compliance
Europe’s AI Push Could Reduce Customer Control Over Data
How to Navigate the CX Vendor Arms Race
Agent Assist Versus Virtual Agents: How to Design an AI Roadmap That Grows with Your Organization
The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?
Meta Buys the “Hands” for its AI Brain
Customer Analytics & Intelligence
Unpacking Forrester’s CX Predictions for 2026
Marketing & Sales Technology
The 5 Superpowers of the Modern Copilot for Sales
Woolworths NZ Contact Center Strike Disrupts Christmas Customer Support
Community & Social Engagemet
Community & Social Engagement: The Future of Customer Experience
Eurostar’s Chatbot Goes Off the Rails, Security Firm Finds
Big CX News from ServiceNow, Zoom, Cisco & IKEA
