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Customer Analytics & Intelligence
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
Contact Center & Omnichannel
Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?
Traditional Contact Centers Are Failing the Next Generation. But What Comes Next?
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?
CRM & Customer Data Management
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
Microsoft Boosts Contact Center Reliability with a New Desktop App
AI That Supports, Not Replaces: Rethinking Agent Assistance
Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS
Event News
The CX Awards 2025 Winners Announcement
Almost Half of Customer Service Tech Deployments Miss the Mark, Finds Gartner
Microsoft Dynamics 365: An Overview of All the Apps
What Should You Look for in a Contact Center Virtual Agent?
93% of Contact Center Leaders Are Reevaluating the Agent Role
Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”
