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CRM & Customer Data Management
Salesforce Introduces Agentforce for Financial Services
Customer Engagement Platforms
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
Contact Center & Omnichannel
5 New Customer Expectations for 2025 (and How to Outpace Them!)
SAP Sapphire 2025: The Top 10 Announcements
Customer Analytics & Intelligence
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
The Demise of Per-Seat Contact Center Pricing, and What Comes Next?
Zoom and ServiceNow Deliver the Deepest CCaaS-CRM Integration Yet
Why Agentic AI Isn’t Always the Answer
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
ServiceNow Knowledge 2025: 5 Top Takeaways
