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AI & Automation in CX
NiCE Launches Cognigy Simulator to Test and Scale AI Agents
Contact Center & Omnichannel
Defining a New Category: Why CX Observability Matters in Today’s AI-Powered Contact Centers
Agentic AI Observability: Why Copilots Are Stalling and Agents Are Taking Over
Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds
ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work
The $50 Billion Question: How Do You Charge for an AI Agent Seat That Doesn’t Exist?
Community & Social Engagement
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
The Power of Specialized AI: Smaller, Faster, Stronger
Three Industries, One Imperative: Trust as the New CX Currency
The Rise of Peer Intelligence: Why Community Data is Replacing Traditional VoC
What Are the CX Community Engagement Trends to Watch in 2026?
From Fragmentation to 90% SLAs In Aterian’s Genesys Contact Center Migration
Marketing & Sales Technology
Why Shared Customer Memory is the Number One Thing You Should Demand from Cross-Channel Vendors
Security, Privacy & Compliance
AWS Expands PCI DSS Compliance to New Services and Regions
Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing
CRM & Customer Data Management
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
