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CRM & Customer Data Management
The Big ServiceNow AI Experience Announcement: A Closer Look
Contact Center & Omnichannel
Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Why Are So Many Contact Center Auto-QA Projects Failing?
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Avaya Lays Off 30% of Staff at Key India Hub, Reports
Event News
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Oracle’s Role-Based AI Agents Promise to Boost Revenue
SAP Connect 2025: The Top 10 Announcements (So Far!)
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
CX TV
Analyzing the Gartner Magic Quadrant for CCaaS 2025
The Latest BIG News from Cisco, Salesforce & Accenture
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
