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AI & Automation in CX
NiCE Launches Cognigy Simulator to Test and Scale AI Agents
Contact Center & Omnichannel
Defining a New Category: Why CX Observability Matters in Today’s AI-Powered Contact Centers
Agentic AI Observability: Why Copilots Are Stalling and Agents Are Taking Over
Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds
The $50 Billion Question: How Do You Charge for an AI Agent Seat That Doesn’t Exist?
The Power of Specialized AI: Smaller, Faster, Stronger
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
Community & Social Engagement
The Rise of Peer Intelligence: Why Community Data is Replacing Traditional VoC
From Fragmentation to 90% SLAs In Aterian’s Genesys Contact Center Migration
Security, Privacy & Compliance
AWS and IBM Respond to Rising Data Sovereignty Demands Across Europe
Marketing & Sales Technology
Why Shared Customer Memory is the Number One Thing You Should Demand from Cross-Channel Vendors
AWS Expands PCI DSS Compliance to New Services and Regions
Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing
CRM & Customer Data Management
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
Unlock Contact Centre ROI with a Smarter Modernization Approach
What Monzo’s Outage Says About Resilience as a Customer Experience Issue
