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Event News
The Essential 2026 Conference Calendar for Contact Center and CX Leaders
AI & Automation in CX
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Community & Social Engagemet
Community & Social Engagement: The Future of Customer Experience
Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?
Security, Privacy & Compliance
Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers
Stop Flying Blind: Use AI to Score Every Customer Interaction
CX TV
Team Leader Burnout Risk: How Martin Teasdale Built a 683 Member Community to Fight Back
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Smarter Conversations: Defining the 2026 Landscape
Contact Center Self-Service: When Bots, IVR & AI Agents Collaborate
Why Do So Many Agent Assist AI Deployments Fail? The Contact Center Architecture Mistakes to Avoid
Stop Counting Minutes & Start Counting Money – The New AI Agent ROI
Salesforce and Vonage Bring AI Voice Power to the Contact Center
Marketing & Sales Technology
Machine Customers and Sales: The $30 Trillion Opportunity Few CROs Are Preparing For
Customer Analytics & Intelligence
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
