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CRM & Customer Data Management
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
Contact Center & Omnichannel
Lessons Learned from Amazon Connect Horizons
Service Management & Connectivity
AWS Glitch Disrupts Customer Experience Across the Internet
Contact Center Economics in the Age of Voice AI: An Inside Look
Dreamforce 2025: Reflecting on Benioff’s AI Insights
How Automotive Cyberattacks Are Disrupting B2B Customer Experience
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Customer Analytics & Intelligence
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom
Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
Cisco Introduces the Webex Contact Center for Salesforce
