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Contact Center & Omnichannel
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
Why Voice Automation Is Finally Ready to Resolve, Not Just Redirect
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
CRM & Customer Data Management
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Customer Analytics & Intelligence
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
HubSpot Has Rebuilt Its Funnel, and It’s Working
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
RingCentral Recommits to NiCE, Explains Where Its Own CCaaS Solution Fits
Failure Demand in CX: The Hidden Cost AI Can Solve
The Future of CCaaS & CRM Integrations: 5 Bold Takes
Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation
US Senators Propose Bill to Mandate the Right to Human Customer Service
Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise
