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Is NPS Really BS? Another Study Suggests So
Event News
The CX Awards 2025 Finalists
Contact Center & Omnichannel
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?
CRM & Customer Data Management
Salesforce Debuts Agentforce 3: The Top Takeaways
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
CX TV
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Customer Analytics & Intelligence
Is ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?
5 Bite-Sized Lessons for Implementing AI from Contact Center Experts
From CEO Dismissal to Courtroom Drama: Dubber Takes Legal Aim at BDO Over Missing AU$26.6m
Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership
NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025
