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Contact Center & Omnichannel
NiCE Taps Snowflake to Spread Customer Data Across the Enterprise
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Uncategorized
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
CRM & Customer Data Management
15 Use Cases for Generative AI in Sales
Big CX News from Salesforce, Zoom, Talkdesk & Five9
Salesforce Blocks Competitors from Using Slack Data: So What?
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
Customer Analytics & Intelligence
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
Big CX News from Salesforce, HubSpot, Adobe, & Everise
