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CRM & Customer Data Management
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Salesforce Scoops Moonhub Employees, But Denies Acquisition
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
Customer Analytics & Intelligence
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Contact Center & Omnichannel
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many
Customer Engagement Platforms
Google Takes on Deepfakes with a New “Know Your Customer” Innovation
The Top Strategic Priorities for Customer Service Leaders
Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Event News
Calabrio Customer Connect UK 2025: Elevating Customer Experience Through Innovation and Collaboration
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
Why Does Traditional CCaaS Pricing Need to Evolve?
The Microsoft Layoffs: What Aren’t They Telling Us About AI?
What’s New in Digital Experience Platforms, and What’s Coming?
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
