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Contact Center & Omnichannel
Big CX News from Mitel, Google, HubSpot, & Gong
AWS & Zoom Debut a New Integration to “Change the Future of Work”
Mitel Wins Court Approval for Its Plan to Exit Bankruptcy
CRM & Customer Data Management
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
The 8×8 Analyst Summit 2025: 5 Top Takeaways
Customer Analytics & Intelligence
Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription
HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio
Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle
Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective
The New Microsoft Teams Phone Extensibility Capability: What Does It Mean for Contact Centers?
UC & Contact Center Consolidation Is Accelerating – Here’s What’s Driving It
The Big Salesforce-Google Partnership: A Closer Look
Google Debuts Its “Next-Generation” Customer Engagement Suite
Five9 Confirms Its Second Round of Layoffs in a Year, Affecting 4% of Its Workforce
Event News
The CX Awards 2025: Applications Are Now Open!
Salesforce Service Cloud vs. ServiceNow Customer Service Management (CSM): The CRM Showdown
