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Contact Center & Omnichannel
Scorebuddy’s CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)
CX TV
Salesforce Update – The Google Gemini Announcement, Agentforce 2dx, & ITSM Push
Customer Analytics & Intelligence
Twilio Disputes Reports of a Data Hack Impacting 848,000 of Its Customers
CRM & Customer Data Management
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition
Big CX News – The Latest on the New Amazon Connect, Zendesk’s New Contact Center Platform
What Will My Contact Center Look Like in 5 Years?
8×8 Makes Four Big Moves to Close the Gaps Between CCaaS, UCaaS, & CPaaS
Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud
The Retail Contact Center: 4 Trends for 2025
Preventing Fraud In CPaaS Telcom Networks: GenAI Is Making a Difference
ING’s Approach to Conversational AI: “First Nail It, Then Scale It”.
ServiceNow Reimagines the ServiceNow Store for the AI Agent Era
New Virginia State Law Puts Real Guardrails on AI in Customer Support
270,000 Samsung Customer Support Tickets Leak onto the Internet. Here’s What Happened.
AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect
