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Event News
It’s Back! The CX Awards Returns for 2025
Customer Analytics & Intelligence
Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls
Contact Center & Omnichannel
Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”
The Convergence of AI, CX, and EX – A New Era for Customer Experience Professionals
Big CX News from Zendesk, Genesys, Microsoft & Accenture
Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers
AI & Automation in CX
Is Your Contact Center Still a Cost Center? The Proactive CX Strategy That Turns Support Into Revenue
CRM & Customer Data Management
Data Readiness: The Foundation of Agentic AI Success in CX
